FAQ

My Order

• How long until my order is shipped?
  All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please check banner on homepage for any updates on my TAT as occasionally due to demand I need to change it to 1-2 weeks.

• Can I combine my order?
  If the order is yet to be shipped i'm happy to combine orders and shipping costs! Please contact me. Please note this may delay your initial order.

• How can I track my order?
  To track your order after I have shipped check your emails, it may have ended up in junk/spam. If you have trouble finding the tracking i'm more than happy to send it through to you, just message me :)

• Do you add freebies to orders?
  Sometimes I may add a handmade sticker, pre purchased sticker or pre packaged lollipops to your order. If you wish not to receive a freebie please let me know at checkout. Not all orders include freebies as sometimes I run out of free stock.

• Can I cancel an order?
  As long as the order has not shipped and is not a personalized item that I have started, you may request an order cancellation. Please contact me as soon as possible at rebecca@stitch901.com if you would like to cancel.